Refund policy

Return Policy for RollSharp.com and your Get The Edge team:

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Return Process:

  1. Contact our customer service Get The Edge team at Support@rollsharp.com to initiate the return process and receive a Return Authorization (RA) number.
  2. Pack the item securely in its original packaging, including all accessories and documentation.
  3. Clearly write the RA number on the outside of the package.
  4. Ship the package to the address provided by our customer service team.

Refunds:

  • Once the returned item is received and inspected, we will process the refund for the item's purchase price minus the 15% restocking fee. Shipping charges are non-refundable.
  • Refunds will be issued using the original payment method used for the purchase.


You can always contact our Get The Edge Team for any return question at Support@rollsharp.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.